Client updates, without writing them
When a project hits a big step, your client gets a short update in your voice: what's done, a link to see it, and what comes next. They feel looked after, and you don't have to stop and write it.
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Why does this matter?
Because clients worry when they don't hear from you.
You're deep in the work. Things are going well. But your client doesn't know that, because the update email keeps sliding to tomorrow. Then they send the "just checking in" message, and now you're writing an update and feeling behind.
Short, steady updates make clients feel looked after. They just take time you don't have in the middle of the job.
What does this actually do?
- You mark a big step as done. A milestone, which just means a point in the project worth telling your client about, like demo done, cabinets in, or a finished room.
- Your client gets a short update in your voice.
- It tells them what's done, gives them a link to see it, and says what's next.
- You keep working. No status email to write.
How does it work?
You show us how you talk to clients. A couple of updates you've sent before is plenty.
We set it up with what you already use. You keep marking work done the way you already do.
When you mark a big step as done, the update goes out. When you mark a big step as done, the update goes out using wording you okayed when we set it up.
What stays with you?
All the parts that need you.
Whether the work is truly ready to show. The quality check. Your taste. And what to do when a client asks for more than you agreed on. Nothing goes out until you mark it done.
Questions owners ask about this
Will the update sound like a robot?
No. It's written from the way you already talk to clients, and you okay the wording first. Short, warm, and clearly from you.
Can I still write a personal note when I want to?
Of course. The automatic update covers the routine check-ins. Anytime something deserves a personal touch, you write it yourself.
How often will my clients get an update?
Only when you mark a big step as done. You decide what counts, so clients hear from you when there's something worth sharing, not on a timer.
Ready for client updates you don't have to write?
Tell us which repeat task takes up too much of your day. We'll help you find a practical place to start.
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